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Field Support Center Rep and Customer Service

We are currently looking for outstanding, dependable and flexible people in the following areas: Field Support Center Reps: Organizes daily work load for technical field staff by compiling work schedules and assigning work orders for various job types: Service installations Changes Trouble calls Disconnections, etc Customer Trouble Call Resolution Associate : You will contact customers, prior to sending a physical technician, and work to resolve a problem to the customer's satisfaction. This will save both the customer and Mediacom time and money. Additional responsibilities include: identifying repeat trouble calls caused by improper diagnosis by both call center agents and/or field technicians that may lead to a poor customer experience. Strong customer service and problem solving skills are vital in this role. Provided positive customer experience in a prompt and professional manor. Calls include selling Mediacom services, troubleshooting service issues, scheduling appointments and more. Apply online! Visit us at: http://bit.ly/1J80ckg EOE M/F/D/V When applying for this position, please mention you found it on JobDig.

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