Sentinel Development Solutions is looking for an energetic and dynamic candidate to work with our experienced team of frontline support staff. This entry-level Customer Support position will require someone that is highly organized, able to multi-task, has experience with computers and Microsoft Office, is dependable and can work in a team environment or independently. JOB RESPONSIBILITIES: Answer and route inbound calls appropriately. Processes customer requests received via phone and email, documents as appropriate, and responds effectively both verbally and through writing. Walk customers through common software configurations to maximize product functionality. Develop relationships with customers and partners. Escalate appropriate technical issues to programming/development departments. Other duties as assigned. JOB QUALIFICATIONS: High School Diploma required. Microsoft Office experience required. Six months customer service experience preferred. Must have exceptional people skills and a can-do attitude. Outstanding written and verbal communication skills to effectively interact with internal & external customers at all corporate levels. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Should have above average problem solving skills to resolve customer service issues. Professional-level computer skills and the ability to learn and navigate through multiple systems without assistance. Ability to maintain confidentiality. Sentinel Development Solutions is a leading developer and integrator of CRM and process management software for debt collection. Sentinel's fully web-enabled software, eCollections, fully integrates and automates the debt collection process for lenders, debt buyers, collection agencies, law firms, healthcare providers, and any company with outstanding consumer or commercial balances. Built on web friendly Microsoft architecture eCollections has received industry acclaim and awards for being easy to use yet still one of the most flexible and scalable collection solutions in the industry. Today, eCollections is the choice of both small business and multi-billion dollar Fortune 500 companies to manage portfolios, ensure legal compliance, and get the most out their operations. Sentinelâs Des Moines office is located in the beautiful Riverpoint Office Park, just south of downtown. Our location boasts several wonderful amenities: Centrally located with short commutes from all directions Abundant Free Parking just outside the office door Next to bike/walking paths surrounding the Des Moines & Raccoon Rivers Within walking distance of the Court Avenue District The DART bus route is nearby In addition to Paid Time Off and paid holidays, Sentinel provides many benefits to full-time salaried employees. Each full-time employee is eligible to enroll in the Companyâs group insurance plans, which at present includes: Medical, Dental, Life, Short and Long Term Disability, and Long Term Care. Full-time employees who meet the plan age requirements (at least 21 years old) are also eligible to participate in the Sentinel 401k. When applying for this position, please mention you found it on JobDig.
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