Under the direction and supervision of the Director of Fixed Operations, this position is responsible for managing the daily operations and work flow for the department. Exercises initiative and independent judgment in the performance of required projects, duties and tasks. Essential Functions Leads the department in ensuring guest satisfaction is met or exceeded as measured by independent surveys. Plan and schedule daily production plan utilizing all available resources for inter-department work. Directs forecasting goals and objectives for the department and directs work and processes to meet them. Communicates in advance of any issues/opportunities outside of the budget. Develops subordinates by identifying training needs and providing guidance; implements a course of action to enhance performance. Develops and implements a cross-training program within the team to enhance performance. Assists in the selection & performance management processes of staff; trains, motivates, counsels, and monitors the performance of all department staff. Additional Responsibilities Directs quality control expectations for detail department and ensures compliance within the team. Communicates any potential problems with vehicles to sales personnel or managers. Communicates work accomplishments and department objectives to director and staff on an ongoing basis; promotes a team oriented working environment. Qualifications Two plus years related work experience required Previous supervisory experience preferred Valid driver's license and ability to maintain insurability required Ability to read and comprehend instructions and information Excellent customer service skills Working knowledge of Microsoft Excel and Word Strong attention to detail and follow through on projects Ability to work comfortably with the public and internal staff Strong written and oral communications skills Ability to sell the services of the company Must have ability to work well in a team-based environment Ability to work evenings and Saturdays as required Working & Physical Conditions Indoor environment and limited outdoor environment. Position will be exposed to noise, vibration, dust, paint, exhaust fumes, and other hazardous and non-hazardous materials. Position will be required to crawl in, out and under/over vehicles on a regular basis. Exerts 50-100 pounds of force occasionally, 25-50 pounds of force frequently and 10-20 pounds of force constantly. When applying for this position, please mention you found it on JobDig.
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from Iowa Jobs from JobDig
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from Iowa Jobs from JobDig