Req# 174660BR Position Title: Technical Support Specialist Position Summary Responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support is primarily related to external clients but may also assist and advise internal clients. Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviation from standard screens, scripts, and procedures. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other employees. Maintains log of problems so recurring problems can be reported to product or service development. Experience navigating multiple computer screens and programs while interacting with customers. Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays). The starting hourly rate of pay for this position is $12.22 - $13.25 (with an opportunity to make over $1200 in commission per month). Our current hours of operation are as follows: Technical Support Hours of Operation: Monday through Friday: 8am to 10pm Saturday & Sunday: 8am to 9pm Sprint Hiring Event for Technical Support Specialist Positions Come meet with Staffing Representative and Hiring Managers from Sprint EVERY WEDNESDAY 9:00AM to 4:00PM 8525 Silver Crossing OKC, OK 73132 PRIOR TO EVENT: Please submit an application with your most recent/current and previous employment history. Be sure to provide accurate employment dates for each employer Read all the instructions carefully and answer all application questions accurately. If you exclude required information, or your employment dates are not accurate on the application, you may be disqualified. Keep in mind, the information you provide may be verified in a background investigation later in the recruiting process. Basic Qualifications High School diploma or equivalent Six months experience operating a computer in a Windows based environment Preferred Qualifications Bachelor's Degree Six months experience in a customer facing environment In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience! Sprint is a background screening, drug screening, and E-Verify participating employer. Sprint will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Equal opportunity Employer/Disability/Vet Job Category Customer Service, Call Centers Address 8525 Silver Crossing Work City Oklahoma City Work State OK Country US When applying for this position, please mention you found it on JobDig.
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